Privacy Policy
Effective Date: 29/10/2024
At Enhanced Performance, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website, enhanced-performance.net, or purchase products through our eCommerce store.
1. Personal Information We Collect
We may collect the following types of personal information when you interact with our website:
- Name
- Contact information, including email address and phone number
- Shipping and billing address
- Payment details
- Any other information you voluntarily provide during the ordering process or through customer service interactions
2. How We Use Your Personal Data
Your personal data will only be used for the following purposes:
- Order processing and delivery: We use your data to fulfill and ship your orders, provide customer service, and manage returns or exchanges.
- Account creation and management: If you choose to create an account on our site, your data will be stored for future orders and communication.
- Communication and customer support: We may use your email or phone number to send you updates on your order, respond to inquiries, and provide support.
- Legal compliance: We may be required to share your data if requested by legal authorities or necessary to comply with applicable laws.
We will not sell or share your personal information with third parties, except as needed to process your order (e.g., payment processors, shipping companies).
3. Payment Information
We do not collect any payment information via our website. All transactions are completed via BACS (transfer/wire) and no information related to payment methods are stored or collected on our website. We will not ask for your payment information on the website, on social media, via telephone or other service. The payments are to be made strictly by yourself in your secure banking app or at your local bank branch.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, such as processing your orders and maintaining your account, unless a longer retention period is required by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your personal data. While we strive to ensure the safety of your data, no system is 100% secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to any inaccurate information
- Request deletion of your personal data, subject to our legal and contractual obligations
To exercise any of these rights, please contact us at [email protected]
8. Legal Compliance
Given the nature of the products sold on enhanced-performance.net, we advise users that the purchase and use of performance-enhancing substances may be subject to specific laws in your jurisdiction. It is the buyer’s responsibility to ensure compliance with local laws and regulations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: [email protected]